45 min
Expanding the CS Playbook: Using CE as a Core Strategy for CS
Dave Derington, CEO, Software Education Solutions, LLC; Lila Krutel Meyer, Director, Global Education Services, Gainsight. - Forward-thinking SaaS companies are using Customer Education as the catalyst for product adoption, customer retention, and overall satisfaction. Are you? Join Customer Education gurus Lila Meyer and Dave Derington as they explore why it’s important to integrate CE into your CS workflows, processes and strategies, examples of real-world impact seen by software companies, practical tips to craft a winning strategy, and key metrics to track to ensure you’re not only empowering your customers, but driving business success.
