Driving Value by Aligning Product and Customer Success
50 min.
2022
Speakers
Kat Kenny, Manager, Customer Success PX, Gainsight Marja Moore, Director of Customer Analytics, Infoblox Ryan Davidson, SVP Customer Success & Experience, Inovalon John Peluso, CPO, AvePoint
Session Abstract
Your organization is focused on your customer - but if you're like most companies, each internal team has their own viewpoint on how best to achieve customer outcomes. So, how do Product and Customer Success teams align on customer needs, and how can they effectively work together to build better customer experiences? Join us for a live panel discussion on the challenges and opportunities for collaboration between teams, and how working together can exponentially improve outcomes, customer value, and internal efficiencies.