44 min
Driving CS Strategy Forward During Mergers and Acquisitions
Spencer Engel, Principal Busines Systems Analyst, UKGLauren Mintz, Director, Strategy & Operations, UKGCliff Pape, Lead Business Systems Analyst, UKG - Managing or implementing Gainsight through a merger, the UKG story. Key points include: - Gaining buy in from new stakeholders (with competing priorities) - Aligning strategy, roles and responsibilities within Gainsight - And designing for a business that’s still going through change
