Do you “feel the need, the need for speed?”: TrustRadius's Journey to Scalable Growth
Jen Browning Peters, Digital Customer Success Program Manager, TrustRadius; Kate Seale, Director of Customer Success, TrustRadius; Melissa Kelly, Director, Strategic Customer Success & CS Operations, TrustRadius. - Join TrustRadius to learn how they transitioned from a 1:1 CS model to a segmented and scaled approach by building a more efficient program while making it easier for their customers to do business with them. During this session you’ll hear how to: -Sell the vision for scale and the need for Gainsight solutions to your Executive committee -Leverage other experienced executives and forge internal partnerships to ensure success -Drive internal and external adoption of the program -Build a phased approach for implementing scale while driving positive customer outcomes
