Designing the Future: Leveraging AI to Transform Customer Success

Session Abstract

This interactive workshop goes beyond presentations—put design thinking into practice as you collaborate with peers to reimagine what AI can unlock for Customer Success. Together, you’ll tackle real challenges, experiment with new approaches, and design customer experiences that push the boundaries of what’s possible. Come ready to collaborate, think creatively, and shape the future of CS. Main takeaways: Identify tangible AI-powered solutions to address team challenges, collaborate with peers to design innovative AI applications that enhance customer engagement, and discover practical starting points for integrating AI programs that drive customer-centric outcomes.