Day 2 Keynote: For Good

Session Abstract

If Day 1 set the stage for where Customer Success is headed, Day 2 is about seeing that vision take flight! The spotlight turns to the companies and teams already transforming how they work, using human connection, digital scale, and AI agents to create outcomes that last. Hear how Jamf, Shopify, SAP and Brandwatch are reimagining Customer Success through connected ecosystems, proactive automation, and communities that turn customers into their strongest advocates. See how teams across the industry are rethinking what scale, personalization, and retention really mean in the agentic era. Together, we’ll reflect on how AI and agents expand what’s possible. We’re building something enduring — a retention movement that’s smarter, more deeply human, and truly for good.