47 min
Customer Success Transformation at Trend Micro
Tracy Shouldice, Director of Customer Success, Trend Mirco - Trend Micro is a 35-year-old company in the early stages of a Customer Success transformation. With over 7,000 employees, 30,000+ Enterprise customers and a two-tier Global/Regional operations model, this is no small feat. In this session, we’ll explore Trend Micro’s CS journey to-date: what we’ve done, what has worked well, lessons learned, and what’s next on the horizon—touching on themes of culture, organization, process, data, and technology.
