CS in the Vision Selling Era: ROI, FDEs, Agents, and more

Session Abstract

It’s almost 2026. Every company is an AI company, and every AI company is selling a grand vision. A new AI product, a grand vision, and a promise of huge ROI is not the best combination for post sales teams to deal with. In this session, we will share practical ideas for Customer Success (CS) to navigate the new world of AI and vision selling, the non-scalable things to do today to help scale better tomorrow, and key AI initiatives to bet on to prepare for the future.