37 min
Cross-Sell & Upsell: Yes, It's Always Your Job
Desiree Dietiker, Customer Success Manager, Gainsight - World-Class NRR is the ROI of Customer Success. Whether you handle renewals or partner with sales to bring them across the finish line; or whether you own an expansion goal, or just a retention goal– cross-sell and up-sell are your job! Learn how a CSM can drive more opportunities and expand by leveraging their strategic relationship with customers.
