Community + Learning: Better CX. Better ROI.
Brian Oblinger, Strategic Community Consultant, Brian Oblinger Strategic Consulting. - Many companies have communities and education, but they often sit in siloes, the customer experience is disjointed, and outcomes are diluted as a result. In this session, Brian will share his philosophy for fully-integrated community learning, share real-world examples, and help you begin to tell the story internally at your organization to gain the momentum, buy-in, and investments required for success. You’ll walk away with: 1. How to drive better outcomes for customers, your teams, and the business 2. Examples and details on how the best companies in the world do this today 3. How measure the ROI of these efforts and craft compelling narratives for execs
