Building O2: Lessons Learned Creating Gainsight’s Value Realization Program (Gainsight on Gainsight)

Session Abstract

In this session, VP of Client Experience Tyler McNally will share how we designed Gainsight's Value Realization Program - O2 - based on our past approaches, industry best practices, and some of our most innovative and successful customers. In addition, he will share insight into: • Why value realization needs to be a key motion for every subscription business • The top elements that every team needs to get right • Tips for how businesses can get started building and deploying a value realization program