Building & Growing Superuser Programs in the Age of AI

Session Abstract

Superusers are the most prolific members in your community and the lifeblood of successful communities, but most superuser programs were built before the advent of AI. In this workshop, you’ll work with peers to re-envision a modern superuser program that accounts for member engagement with community content, addresses the importance of up-to-date expert content, and incentivizes superusers. Key takeaways include how to modernize, incentivize, and motivate your superusers, demonstrating the impact of superuser efforts, and ensuring your superuser program continues to see success.