44 min
Automation + Recognition: How to THRIVE (Not Just Survive) with Limited Resources
Danny Pancratz, Director, Customer Experience Programs, Unqork. - Necessity is the mother of invention. Hired to scale a community team, changing priorities forced a hard pivot after just 6 months. Now a "team" of one, Danny faced increasing moderation needs and limited bandwidth for new initiatives. In this session, learn strategies to scale your community operations and engagement, regardless of team size, so that your focus remains on improving your community, not just surviving the day-to-day.
