Automating Success After Onboarding

Session Abstract

Want to learn how a team of two CSMs manage over 1,000 customers - and with lower than 1% churn? Hear the story of how the Dealerware CS team scaled by marrying Gainsight's NXT and PX platforms through a creative, collaborative effort with their CS Ops team. You will uncover how to:

• Unlock value with automated, targeted in-app interventions
• Put your people on the highest value activities
• Engage your entire organization from CS, to operations, to product to drive customer value