46 min
Automating Success After Onboarding
Morgan Redwine, CS Strategy & Operations Manager, DealerwareAlexis Cisneros, CS Account Manager, Dealerware - Want to learn how a team of two CSMs manage over 1,000 customers - and with lower than 1% churn? Hear the story of how the Dealerware CS team scaled by marrying Gainsight's NXT and PX platforms through a creative, collaborative effort with their CS Ops team. You will uncover how to: - Unlock value with automated, targeted in-app interventions - Put your people on the highest value activities - Engage your entire organization from CS, to operations, to product to drive customer value
