56 min
3 Ways to Secure a Seat at the Table in Customer Success Leadership
Dana Soza, CEO, Head of Customer Success, Customer Everything Solutions - As you climb the corporate ladder into leadership, there are key habits, proof, and skills you’ll want to demonstrate to (1) prove you’re ready for CS leadership or (2) guarantee your continued upward mobility as a CS leader. In this session you’ll learn: - A major shift happening in Customer Success that, if not adopted and leveraged as a leader, may stop your upward mobility before it’s started - How to demonstrate that you’re ready for leadership - How to enact change as a current leader that gets results - How to prove your worth and write your own ticket - The very first large-scale initiative to tackle in your new leadership position (Director, VP, or CCO)
