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Proven Retention Strategies


The AI-Powered Renewal OS: A Practitioner’s Blueprint for Forecasting and Retention at Scale
Pulse Europe 2026
The AI-Powered Renewal OS: A Practitioner’s Blueprint for Forecasting and Retention at Scale
42 min.
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Launch More, Lose Less: Building a Product Adoption Engine for Growth and Retention in AI-Native SaaS
Pulse Europe 2026
Launch More, Lose Less: Building a Product Adoption Engine for Growth and Retention in AI-Native SaaS
42 min.
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The Outcome-Led CSM: How AI Turns the Sales-to-CS Handoff Into a Retention Advantage
Pulse Europe 2026
The Outcome-Led CSM: How AI Turns the Sales-to-CS Handoff Into a Retention Advantage
41 min.
Watch
Health Scores Aren’t Enough: An Outcomes-to-Value Operating Model for Enterprise CS
Pulse Europe 2026
Health Scores Aren’t Enough: An Outcomes-to-Value Operating Model for Enterprise CS
37 min.
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Redesign First, Automate Second: How CS Leaders Build an AI-Native Team That Retains
Pulse Europe 2026
Redesign First, Automate Second: How CS Leaders Build an AI-Native Team That Retains
43 min.
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Dashboards Don’t Drive Decisions: Combining CS Data and AI Agents to Surface Retention Signals That Do
Pulse Europe 2026
Dashboards Don’t Drive Decisions: Combining CS Data and AI Agents to Surface Retention Signals That Do
40 min.
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Rethinking the Retention Touchpoint: How Leading CS Teams Are Rebuilding the Customer Journey
Pulse Europe 2026
Rethinking the Retention Touchpoint: How Leading CS Teams Are Rebuilding the Customer Journey
44 min.
Watch
It’s All About the Apostrophe
Pulse Europe 2026
It’s All About the Apostrophe
45 min.
Watch

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