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Pulse 2019 Driving the Change Customer Success Needs to Succeed: Change management tips and tricks from a Customer Success veteran that can be applied in any organization Watch
Pulse 2019 How Box Deployed Customer-Centric Professional Services with new Objectives, Metrics, Processes and Outcomes Watch
Pulse 2019 How Sprinklr Reduces Risk and Mitigates Churn through Effective Escalation Management Watch
Pulse 2019 Leading with value: How customer success can get out of the weeds with technical teams Watch
Pulse 2019 When the Data Experts Analyze their own Customers: The 360º Customer View through Gainsight and Tableau Watch
Pulse 2019 Whose job is that? How NICE InContact and Gainsight CSMs partner with Support to Focus on the Right Activities Watch
