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CS Ops: Increasing Efficiency Through Operational Excellence

Join the CS Ops community as they share insights into how they’re guaranteeing their team’s ability to scale. Whether you’re starting out as a team of one or needing to level up your current team of specialists, these sessions provide guidance for accomplishing the impact you seek. Now, more than ever it’s important for us to learn how to operationalize CS Ops to drive adoption and retention more efficiently!


Operations & Enablement: The Power Duo for Customer Success
Pulse 2023
Operations & Enablement: The Power Duo for Customer Success
44 min.
Watch
Quick Start Guide: How Launching Product Analytics Drives Growth
Pulse 2023
Quick Start Guide: How Launching Product Analytics Drives Growth
44 min.
Watch
How to Increase Capacity Without Increasing Your Headcount
Pulse 2023
How to Increase Capacity Without Increasing Your Headcount
44 min.
Watch
Establishing, Refining, and Evaluating Your Customer Health Framework
Pulse 2023
Establishing, Refining, and Evaluating Your Customer Health Framework
44 min.
Watch
CS Operations is Scalable for Any Size Company and Is Like a “DANCE”!
Pulse 2023
CS Operations is Scalable for Any Size Company and Is Like a “DANCE”!
46 min.
Watch
Using Data and Digital Engagements to Drive ROI
Pulse 2023
Using Data and Digital Engagements to Drive ROI
47 min.
Watch
Data-driven Scorecards to Drive Net Retention
Pulse 2023
Data-driven Scorecards to Drive Net Retention
45 min.
Watch
How a Non-SaaS Company Uses Health Scores to Reduce Churn and Improve Renewal Forecasting
Pulse 2023
How a Non-SaaS Company Uses Health Scores to Reduce Churn and Improve Renewal Forecasting
45 min.
Watch
How to Execute a 1:Many Webinar Series Led by CSMs
Pulse 2023
How to Execute a 1:Many Webinar Series Led by CSMs
43 min.
Watch

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