Driving Raving Fans: How Gong Built a Product to Drive High User Satisfaction

Session Abstract

Customers love Gong's Revenue Intelligence Platform and they can't stop talking about it in their NPS surveys and public review forums. In this session, Eilon Reshef, CPO of Gong, shares the approach they take to create these raving fans: including product principles, feature inception process, product design approach, and how Gong sets and meticulously tracks KPIs to increase customer love for the product.