7 Things You Need to Get Right to Scale Customer Education

Session Abstract

Join Beaker Tincher, Head of Customer Training & Credentialing, and Andrew Matsiavin, Co-founder & CEO of Parta.io, for a practical workshop on scaling Customer Education where they will share how they set new standards for making learning content scalable and the core ingredients needed to get it right. You’ll explore how to grow your team while keeping content consistent, stay precisely on-brand, update courses at the speed of product changes, engage your SMEs in the process, localize effectively for multiple languages, and build a tech stack that seamlessly connects your workflows, offering practical approaches and protocols you can apply right away.